September 17, 2015
We often hear about "value-added service." But what exactly does it mean? Often times, its meaning differs from what the vendor believes it means from what the customer believes it should mean.
To me, value-added service means actions that go beyond the "standard" business transaction that occurs between seller and buyer. It means providing service and support to enable the end-user to successfully utilize the product to its maximum efficiency while improving the quality-of-life of the user...
January 13, 2015
Happy New Year!
At the end of every year, I re-evaluate where we, as a company, have been and the direction I would like Martek to go in the coming year. Most of the time, it's carrying on what has made us a successful company for nearly half a century, i.e. providing reliable products and services to the power generation market.
People often ask me who designs our products and I always respond: "Our customers do, that's who!" Customer feedback is vital to the success of any commercial orga...
August 12, 2014
It's been a while since I last posted an article as I've been helping customers all over the U.S. resolve issues regarding their water chemistry and analysis. Which brings me to my current topic: Continuity. But first, some history.
I joined Martek in 1986 at the behest of its founder, Oscar, who happens to be my father. At the time, I was 18 months out of the Marine Corps working as an underwriter for an insurance company. My father, wishing to share the success of Martek with at least one ...
March 19, 2014
It seems like it's never going to warm up. I've been traveling throughout the Northeast & Midwest these past several months and it's as cold as ever. So much for Global Warming…uh..."Climate Change" or whatever the heck they're calling it these days. I just want sunshine, warm weather, and short-sleeves to return!
By the way, Martek Instruments will be attending the 34th Annual Electric Utility Chemistry Workshop in Champaign-Urbana, Illinois June 3-5, 2014. If you're going to attend, st...
May 17, 2013
Hey folks! Martek Instruments will be traveling to Champaign-Urbana, Illinois to attend the Electric Utility Chemistry Workshop. We've attended this particular workshop since 1988 (before I was even born!) and we're looking forward to showcasing some new products and services.
Learn more about the EUCW here. See ya there!
April 10, 2013
We traveled to Washington, DC to attend the International Conference on Flow-accelerated Corrosion in Fossil, Combined Cycle/HRSG and Renewable Energy Plants.
January 07, 2013
Our new on-line store allows you to purchase, re-order, and learn more about our products while providing a quick and easy way to contact us with any questions or requests.